At Fancyplus, our goal is to ensure your complete satisfaction with your purchase. We strive to provide expert guidance to help you choose the best possible products for your needs. We also understand that sometimes a product just doesn’t quite fit, and so for whatever reason, if you are dissatisfied with your purchase, you can return the product for a refund or exchange.
We offer returns or exchanges within 30 days of receiving your order. Please note the following exceptions to our return and exchange policy:
1. Discounted items are final and cannot be returned or exchanged
2. Returned items must have tags still on and be returned in original packaging
3. Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
A) Email us your request for the items you wish to return together with your order ID to fancyplusService@hotmail.com.
B) Mail us back your item(s) to the address in our reply email.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your request. After everything is checked and all good, you will receive your refund in the original form of payment approximately 5-7 business days.
The customer is responsible for all return freight charges, including duty and tax, if applicable.
We will pay all shipping costs if a return is a result of our error and you are exchanging for the item you ordered (i.e. Received the wrong length, packaging error, or any defective Item).
Refunds are for the product price at the time of purchase only and Postage is non-refundable.
If you have any questions, please contact us at fancyplusService@hotmail.com and our representatives will love to help you in choosing the right product.
You can also contact us at +86-0757-83356960, between 9:30 am to 5:00 pm US (Monday to Friday).
*Fancyplus reserves the right to make amendments to any of the above Returns and Exchanges Policy.